Ticketing Management System

Ticketing Management System is an Issue Tracker for Agrani DOER Agent Banking call center operations. It features a comprehensive dashboard for tracking issues, issuers, and generating reports. The system supports multiple roles such as admin, call center agents, team leads, and team members, ensuring efficient task delegation. Additionally, it offers tools for managing departments, categories, notifications, schedules, and logs, while also providing user management and customizable settings for a seamless experience. This application helps streamline issue resolution, enhances team collaboration, and improves overall service delivery.